Customer Support
Support is available 24/7 for players in Canada. When play is interrupted, fast help makes the difference. Assistance covers accounts, payments, bonuses, and game-related issues with minimal waiting.
Navigation
Use live chat for quick answers, and email when you need to include details or attachments. The FAQ also walks through common tasks so routine questions can be solved quickly.
- Live chat for urgent account, banking, and technical questions
- Email for document submission, verification, and longer requests
- FAQ guidance for bonuses, wagering rules, and everyday tasks
Quick overview for Canada
| Option | Min–Max (CAD) | ETA |
|---|---|---|
| Live chat availability | 24/7 | Most questions handled within minutes |
| Email support | — | Usually within 1 business day |
| Welcome offer entry point | Minimum deposit 30 CAD | Applies after a qualifying first deposit |
| Bonus wagering (deposit bonuses) | x40 | Bonus and free-spin winnings wagered before withdrawal |
| Cashback wagering | x5 | Lower wagering than standard deposit bonuses |
| Max stake with bonus funds | 7.50 CAD per round | Applies to slots, casino games, and bought bonus rounds |
| Deposit minimum examples |
|
Most deposits process instantly in many cases |
| Withdrawal limits |
|
Most requests processed within 24 hours |
| Withdrawal time by rail | — | E-wallets & crypto 1–24h; cards 1–5 days; banks 3–5 business days / up to 7 days |
Lucky Hills
Lucky Hills keeps support simple and direct for Canada. Live chat is the fastest option when you need a clear answer. Email is best for requests that need attachments or more careful review.
For security, you may be asked to confirm your mobile number. Requests are handled in a secure environment protected by SSL encryption, with advanced technology used to protect personal and financial data.
How to reach us
- Live chat: available 24/7 for instant assistance
- Email: [email protected]
- FAQ: thorough help sections for the most common topics
Players Can
Support can help with more than basic questions, including login and registration, account verification, and credential recovery. Players can also get guidance on deposits, withdrawals, and transaction statuses.
For safer access, use a unique username and password during registration. If you forget your details, support will guide you through recovery steps. If you suspect unauthorized access, contact live chat and change your password in settings.
Account and verification help
- Registration takes only a few minutes, with Canada and CAD selected
- Verification may require a passport or driver’s license photo
- Payment verification may require a card photo with digits masked
- Address checks may require a utility bill or bank statement
Bonuses, wagering, and controls
Support can explain how to claim bonuses, track wagering, and understand game contribution rules. For deposit bonuses and free spins winnings, wagering is x40. Cashback offers use lower wagering of x5.
When playing with bonus funds, the maximum bet is 7.50 CAD per round. For live dealer games from Swintt Live, Absolute Live Gaming, and Platipus Live, only 5% of bets count toward bonus wagering. For table games like roulette and blackjack, most bets do not contribute to wagering requirements.
Bonuses are non-sticky. You can cancel an active bonus through your Profile: open Bonuses, view details, then cancel and confirm. Canceling removes bonus funds and leaves only your real money balance.
Luckyhills Casino
Luckyhills Casino offers more than 2,000 online casino games for Canada, including slots, table games, and live dealer titles. Many slots can be tested in demo mode before playing with real money. The live casino includes over 350 live tables and streamed sessions.
Banking options are designed for secure, CAD-friendly play. Deposit methods include Interac, Visa, Mastercard, MiFinity, and cryptocurrencies. Minimum deposits can start from 10 CAD, while some methods have higher minimums, such as Ethereum at 90 CAD.
Payments and cashouts
To deposit, log in and visit the cashier. Choose Interac, Visa, Mastercard, MiFinity, or crypto, enter an amount, and confirm. To withdraw, go to the cashier, select a method, and enter the amount; verification may be required before processing.
- Withdrawals start from 50 CAD per transaction
- Daily withdrawal limit: 2,500 CAD
- Monthly withdrawal limit: 40,000 CAD
- Most requests are processed within 24 hours, with method-based timing
Mobile and on-the-go support
Support remains available on mobile through live chat and email. The mobile app also helps with account management, deposits and withdrawals, and technical issues while you play.
If you need help quickly, live chat is the best first step. For detailed requests, email support is a good option, especially when documents are required.